Simplifying customer service with AI and unified communication.
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For e-retailers who want to provide faster, more personalized support while also increasing conversions, Gorgias is an AI-driven helpdesk built for the task.
The platform gathers email, live chat, SMS, social channels, and voice into a single interface so support teams can manage everything from one place.
With the Gorgias AI Agent, up to 60 percent of customer inquiries can be automated, freeing up time for employees to handle more complex issues. The AI Agent formulates responses in the company's tone and follows your guidelines so the customer experience is consistent across all channels.
Gorgias integrates seamlessly with platforms like Shopify, BigCommerce, and Magento, allowing you to view and manage order information directly in the support flow, providing a clear picture of the customer's history and making it easier to resolve inquiries faster and more efficiently.
Benefits:
Automates up to 60% of customer inquiries
All channels gathered into one interface
Seamless integration with Shopify, BigCommerce, and Magento
Order data in the support flow enables faster inquiry resolution
Consistent tone and guideline adherence in all channels
In summary, Gorgias helps e-commerce companies deliver personal, efficient support using smart automation and strong integrations.
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